Shipping & Returns

Nelson Made offers complimentary shipping for all orders over 250 AUD.

Our dispatch team operates Monday to Friday within business hours, excluding weekends and public holidays.

Orders placed before 11.00am are dispatched on the same day. During peak holiday and promotional periods, please allow an additional 1-2 days processing time on your order.

Delivery Options	Delivery Information	Cost
Standard (2-4 business days) Times vary for WA	All standard orders are shipped using Australia Post eParcel. Shipped the same day if ordered before 11am on weekdays. (Allow additional time for promotional periods) A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.	Free
Express (1–3 business days) Times vary for WA	All express orders are shipped using Australia Post Express. Shipped the same day if ordered before 11am on weekdays. (Allow additional time for promotional periods) A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.	15 AUD
International Shipping (2-6 business days) Times vary for regional areas.	Please visit your local region site to ship internationally.	Cost claculated at checkout

Delivery Options

Delivery Information

Cost

Standard (2-4 business days)

Times vary for WA

All standard orders are shipped using Australia Post eParcel.
Shipped the same day if ordered before 11am on weekdays. (Allow additional time for promotional periods)
A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.

Free

Express
(1–3 business days)

Times vary for WA

All express orders are shipped using Australia Post Express.
Shipped the same day if ordered before 11am on weekdays. (Allow additional time for promotional periods)
A signature is required on delivery, otherwise the parcel will be taken to the local post office for collection.

15 AUD

International Shipping
(2-6 business days)

Times vary for regional areas.

Please visit your local region site to ship internationally.

Cost claculated at checkout

Change of Mind Returns Policy

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase, subject to the following conditions:

Your original Order Number must be provided as proof of purchase.
Items must be returned in their original condition and packaging. Shoes must not be returned with worn soles or damaged shoeboxes.
Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
Exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase. Exchanges are subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).

Return Option	Return Steps	Fee
Australian Returns	Organise a return through our Returns Portal. You will need your order number and post code to start. A shipping label will be provided at a flat rate of $10. This will be deducted from your refund or charged to your original payment method Drop your item off at your nearest Australian Post office We will contact you when we receive your return Please allow 5 business days for your return to be processed after receipt at our warehouse. Organise your Return HERE	$10 Return Shipping
Australian Exchanges	You can exchange an eligible item for another size in our Returns Portal Please note we cannot secure the stock until we receive your item back. A shipping label will be provided at a flat rate of $10. This will be charged to your original payment method once the exchange is created. Organise your Return HERE	$10 Return Shipping
International Returns	Organise a return through our Returns Portal. You will need your order number and post code to start. Return your item to the address listed in our Returns Portal We will contact you when we receive your return Please allow 5 business days for your return to be processed after receipt at at our warehouse. Organise your Return HERE	Return shipping managed by customer

Return Option

Return Steps

Fee

Australian Returns

Organise a return through our Returns Portal. You will need your order number and post code to start.
A shipping label will be provided at a flat rate of $10. This will be deducted from your refund or charged to your original payment method
Drop your item off at your nearest Australian Post office
We will contact you when we receive your return
Please allow 5 business days for your return to be processed after receipt at our warehouse.

Organise your Return HERE

$10 Return Shipping

Australian Exchanges

You can exchange an eligible item for another size in our Returns Portal
Please note we cannot secure the stock until we receive your item back.
A shipping label will be provided at a flat rate of $10. This will be charged to your original payment method once the exchange is created.

Organise your Return HERE

$10 Return Shipping

International Returns

Organise a return through our Returns Portal. You will need your order number and post code to start.
Return your item to the address listed in our Returns Portal
We will contact you when we receive your return
Please allow 5 business days for your return to be processed after receipt at at our warehouse.

Organise your Return HERE

Return shipping managed by customer

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