Where do you ship?

We ship worldwide! Anywhere that accepts DHL Express shipments.

How long will my order take to arrive?

We offer a range of delivery options from next day express post within Australia to 2-6 days internationally. Check out our Shipping & Returns page for more info.

How will COVID-19 affect my order?

Read our COVID-19 update here for more info, or email us at hello@nelsonmade.com.au

Can I return something for an exchange?

We will do our utmost to ensure that you are happy with your purchase. This includes offering returns for items that meet our Returns Policy.

What if I got the wrong size?

We are here to help if you're not sure about fit or sizing. We have heaps of helpful info here. If you still have questions, we'll go the extra mile to offer size exchanges, advice, measurements or photos, just send us a message here.
You can also return your order if it meets our Returns Policy.

What if I can't find my size?

If that hard to find NM piece your searching for is out of your size please contact us at hello@nelsonmade.com.au. 

Our emphasis on slow fashion means we make small batches of stock and produce size top ups as needed. If we are out of your size we may already be making new stock and able to accomodate you, or direct you to your local stockist. 

I have another question!

We'd love to hear them! Send us a message through the Contact Page and we'll get back to you as soon as we can.